AcuFlight, Inc.

Auto-Attend Service Auto-Attend Service is an enterprise solution for corporate travel departments, travel agency fulfillment centers, customer call centers and airline fulfillment centers. This service automates standard live agent tasks and increases “first pass” yields in on-line booking and fulfillment processes. It is available 24 hours/7 days a week/365 days a year. Security is paramount. Auto-Attend is a secured hosted, “sourced” service that travel suppliers may private license. Clients just “point” a telephone number to the hosted service at AT&T Internet Data Center. Auto-Attend is business-rule oriented and designed especially for supporting, initially, the corporate traveler, the corporate travel arranger and “back-end” live agent support fulfillment center. Corporate travel’s complex business rules are integrated into Auto-Attend’s several rational databases containing contracted fares, customized remarks and branding capabilities.

Automated Profile/PNR Notification and Management Service (“APM”) APM is a 24/7 monitoring service of a Client’s quality control queues in the GDSs, inventory hosts or third-party ‘middleware’ solutions. APM notifies a traveler of a problem with an existing reservation by automatically dialing a designated telephone number stored in the Passenger Name Record (“PNR “), reservation or profile. A scripted message that coordinates with a task is relayed along with the customer’s confirmation code and date of travel. APM replaces live, skilled agents handling such non-lucrative or outbound tasks that require (1) notifying customers of missing or outdated information stored in a customer’s profile or PNR, and (2) manually updating PNRs or profiles via live telephone conversations between an agent and a customer. AcuFlight reduces the cost of each transaction from approximately $15 per task by a live agent to less than $1.00. In addition to sending outbound notifications, APM allows a user to update a PNR or profile with the correct form of payment by calling into the service.  Once the PNRs have been updated, AcuFlight “places” the PNR or profile back into GDS and reports the PNR is ready for ticketing.